Privacy Policy

This Privacy Policy explains how Mrbet, operated through the website mrbetplay-ca.com, collects, uses, discloses, and protects personal information of players and website visitors in Canada. It applies to anyone who visits our site, registers an account, uses our casino services, or contacts us by any means. By using our services, you agree to the practices described in this Privacy Policy. The effective date of this Privacy Policy is 1 January 2026, and it remains in force until replaced or updated.

1. Who We Are

OBSERVE: Users must know the identity and contact details of the controller/operator.

EXPAND: We specify the corporate structure (operator and payment processor), jurisdictions, and contact information for privacy-related queries.

REFLECT: This enables regulatory transparency and provides clear channels for exercising privacy rights.

Operator (Data Controller)

The online casino branded as Mrbet and available at https://mrbetplay-ca.com is owned and operated by:

Faro Entertainment N.V., a public limited liability company incorporated under the laws of Curaçao
Company registration number: 142227
Registered and legal address: Kaya Richard J. Beaujon Z/N, Curaçao
Gaming license: 1668/JAZ, issued under the authority of the Government of Curaçao and supervised within the Curaçao eGaming / Gaming Control Board framework

Payment Processing Subsidiary

In certain cases, payment processing and related support services for Canadian players may be carried out by our EU subsidiary:

Faro Entertainment Europe Limited
Company registration number: HE 399645
Registered office: Diagorou 4, Kermia Building, 6th floor, office 601, 1097, Nicosia, Cyprus

Faro Entertainment N.V. remains primarily responsible for the processing of your personal information, while Faro Entertainment Europe Limited may act as a processor or joint controller in relation to payment and risk-related processing.

Contact for Privacy Matters (DPO / Data Protection Contact)

Email: [email protected] (please state "Privacy request" in the subject line)
Website: https://mrbetplay-ca.com (24/7 live chat - you may request to be connected with the data protection contact)
Postal contact for privacy correspondence: Data Protection Contact, Faro Entertainment N.V., Kaya Richard J. Beaujon Z/N, Curaçao

We maintain an internal data protection function (data protection officer or equivalent) reachable through the contact details above.

2. What Personal Data We Collect

OBSERVE: Online gambling services require identification, technical tracking, payment processing, and behavioral monitoring for compliance and security.

EXPAND: We specify all categories of information collected directly from you, automatically, and from third parties, including cookies and similar technologies.

REFLECT: Full disclosure of data categories supports informed consent, contractual transparency, and regulatory obligations (e.g., KYC/AML).

2.1 Personal Identification and Contact Data

Registration data: full name, date of birth, gender (if provided), country of residence, address, username, password or other credentials.
Contact details: email address, telephone number, communication language preferences.
Verification data (KYC): copies or details of identity documents (passport, ID card, driving licence), proof of address (utility bill, bank statement), selfies or video verification, and any additional information requested to confirm your identity, age, and residence.

2.2 Technical and Device Data

Technical identifiers: IP address, device identifiers, browser type and version, operating system, language settings, time zone.
Usage and logs: access dates and times, pages viewed, referring URLs, clickstream data, session IDs, error logs, login history, and approximate location based on IP address.

2.3 Payment and Financial Data

Transaction details: deposits, wagers, wins, losses, withdrawals, payment dates, payment instrument type, currency, transaction identifiers.
Payment method information: limited card details or e-wallet identifiers as required to process payments (we typically rely on PCI-compliant payment providers and do not store full card numbers ourselves).
Anti-fraud and AML data: information and documents relevant to source of funds/wealth assessments, risk scoring, and sanctions/PEP checks where applicable.

2.4 Behavioral and Profile Data

Gaming activity: betting history, games played, session duration, stakes and outcomes, bonus usage, tournament participation.
Website interactions: clicks, scrolling, visited sections, in-game behavior, responsiveness to offers.
Marketing profile data: opt-in/opt-out status, campaign response, communication interaction (e.g., opened emails, clicks on links).
Responsible gambling data: self-exclusion, time-outs, deposit/bet limits, affordability and risk indicators derived from your play patterns.

2.5 Communications and Support Data

Customer support records: emails, live chat transcripts, complaint correspondence, call notes (if applicable), and internal case handling notes.
Feedback and surveys: responses to questionnaires, ratings, and reviews provided through our site or related channels.

2.6 Cookies & Similar Technologies

Cookies: small text files stored on your device used to remember your preferences, maintain sessions, perform analytics, and personalize content.
Tracking technologies: web beacons, pixels, tags, SDKs and similar tools used in our site and in marketing communications to understand usage and campaign performance.

Further detail about cookies and tracking technologies is provided in the "Cookies & Tracking Technologies" section below.

3. Legal Basis for Processing

OBSERVE: As an offshore operator serving Canadian users, we align our practices with international standards similar to GDPR principles (lawfulness, fairness, transparency) even though GDPR does not directly apply to all users.

EXPAND: We clarify for which purposes and under which legal grounds your data is processed, balancing contractual necessity, legitimate interests, legal obligations, and consent.

REFLECT: This structure supports accountability and helps you understand when you may object or withdraw consent.

3.1 Contractual Necessity

We process personal information where it is necessary to enter into and perform our contract with you, including:

Creating and managing your player account on mrbetplay-ca.com.
Verifying your identity, age, and location to allow lawful participation in gambling services.
Providing games, processing deposits and withdrawals, and managing bonuses and promotions associated with your account.
Providing customer support, handling your requests, and resolving technical issues affecting your use of the service.

3.2 Compliance with Legal and Regulatory Obligations

We process personal information to comply with obligations under applicable laws, regulations, and license conditions (notably those of Curaçao and other relevant jurisdictions), including:

Know Your Customer (KYC), Anti-Money Laundering (AML), counter-terrorist financing, fraud prevention, and sanctions-screening requirements.
Ensuring only eligible and age-appropriate users access our services.
Accounting, taxation, audit, and record-keeping duties.
Responding to lawful requests and orders from regulatory, supervisory, tax, enforcement, or judicial authorities.

3.3 Legitimate Interests

We process certain information on the basis of our legitimate interests, provided these are not overridden by your fundamental rights and freedoms. These interests include:

Securing our systems, preventing unauthorized access, misuse, and cyberattacks.
Detecting, investigating, and preventing fraud, abuse of bonuses, collusion, and other prohibited or harmful behavior.
Improving our website, services, user experience, and game portfolio through analytics and service optimization.
Personalizing aspects of the service, such as recommended games or tailored non-intrusive content, where consent is not strictly required.
Defending and exercising our legal rights, including in the context of disputes, chargebacks, and legal claims.

3.4 Consent

We rely on your freely given consent in situations where required by applicable law, including but not limited to:

Sending you electronic marketing communications (email, SMS, push notifications) unrelated to the performance of our contract.
Using certain non-essential cookies and similar tracking technologies for advertising and advanced analytics.
Sharing your data with specific affiliates or advertising partners for personalized marketing, where such activities require consent.

You may withdraw your consent at any time as described in the "Your Rights" and "Cookies & Tracking Technologies" sections. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

4. Purpose of Processing

OBSERVE: Each category of data is collected for specific, legitimate purposes.

EXPAND: We differentiate between service provision, security, analytics, marketing, and responsible gambling.

REFLECT: This mapping ensures purpose limitation and supports your ability to understand and control how your data is used.

4.1 Provision and Operation of Casino Services

Registering, authenticating, and managing your player account.
Providing access to games, tournaments, promotions, and other features on mrbetplay-ca.com.
Processing deposits and withdrawals, managing balances and transaction history.
Providing customer support, troubleshooting, and communication regarding service updates or changes to the terms.

4.2 Compliance, Security, and Fraud Prevention

Meeting KYC/AML requirements and preventing money laundering, terrorist financing, and other illicit activities.
Verifying your identity, age, and location to ensure lawful access.
Detecting and preventing fraud, collusion, account takeover, abuse of promotions, and violations of our Terms & Conditions.
Ensuring the security and integrity of our platform, systems, and data.

4.3 Service Improvement and Analytics

Analyzing site usage, performance, and game popularity to improve user experience.
Testing new features, interfaces, and functionalities and monitoring their impact.
Aggregating and anonymizing data to generate statistics that no longer identify individual users.

4.4 Marketing and Personalization

Sending promotional offers, newsletters, and information about new games or features, subject to your marketing preferences and applicable legal requirements.
Running loyalty programs, bonuses, and targeted promotions.
Displaying or sending tailored content and offers based on your previous interactions and preferences, where permitted.

4.5 Responsible Gambling and Player Protection

Monitoring gambling behavior to identify potential signs of problem gambling.
Applying and managing responsible gambling tools (limits, self-exclusion, cool-off periods).
Communicating about safer gambling and, where appropriate, intervening or providing guidance and support information.

5. Disclosure & Sharing

OBSERVE: We must share data with a variety of third parties to operate legally and effectively.

EXPAND: We categorize the main recipient groups and indicate conditions for disclosure.

REFLECT: Clear disclosure and control mechanisms reduce risks and align with transparency obligations.

5.1 Group Companies and Processors

Group entities: We may share your information with Faro Entertainment Europe Limited and other entities within the Faro Entertainment group for payment processing, risk management, and support services.
Service providers (processors): We engage third-party providers under written contracts to process data on our behalf, including:
- Payment processors and banks;
- Identity verification and KYC/AML screening service providers;
- IT hosting, cloud, and infrastructure services;
- Customer support tools (live chat, ticketing systems);
- Analytics and business intelligence services;
- Marketing platforms and communication tools.

These providers are only allowed to process your data according to our instructions and must implement appropriate security measures.

5.2 Regulatory, Supervisory, and Public Authorities

Gambling regulators, particularly authorities and bodies involved in the oversight of Curaçao eGaming licenses.
Anti-money laundering, law enforcement, tax, and other governmental authorities that legally request access to information, or where disclosure is necessary to comply with laws or to protect our rights or the rights of others.
Courts, arbitrators, or legal advisors in connection with legal proceedings, disputes, or investigations.

5.3 Business Partners, Affiliates, and Advertising Networks

Affiliates and marketing partners: Limited data may be shared to attribute traffic and conversions, measure campaign performance, and prevent fraud, in accordance with tracking agreements and cookie/consent settings.
Advertising networks: Where applicable and where consent is obtained, certain identifiers and usage data may be shared with advertising partners to deliver or measure personalized advertising.

5.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction involving Mrbet or Faro Entertainment N.V., your personal information may be transferred to the relevant third parties, subject to confidentiality obligations and applicable data protection laws.

5.5 Other Disclosures

Where you have explicitly requested us to share your data or have otherwise given your consent.
Where we reasonably believe disclosure is necessary to protect our rights, safety, or property or those of our players or third parties.

6. International Transfers

OBSERVE: Data flows involve Curaçao, Cyprus, and potentially other countries via service providers.

EXPAND: We clarify how cross-border transfers are handled and what safeguards are employed.

REFLECT: This supports fairness and legal compliance with international standards on data transfers.

6.1 Main Locations of Processing

Your data is primarily controlled by Faro Entertainment N.V. in Curaçao.
Certain payment and administrative processing may occur in Cyprus via Faro Entertainment Europe Limited.
We may use third-party service providers located in the European Economic Area (EEA), the United Kingdom, Canada, and other jurisdictions.

6.2 Safeguards for International Transfers

Where we transfer personal data from an area with specific transfer rules (e.g., EEA or UK) to a country that is not deemed to provide an adequate level of protection, we implement appropriate safeguards such as:
- Standard Contractual Clauses (SCCs) or equivalent contractual protections approved by the relevant authorities;
- Technical and organizational measures, including encryption, access controls, and minimization;
- Risk assessments to evaluate and address potential impacts of cross-border transfer.
We also require our processors and partners to comply with applicable data protection laws and to process your personal data only for the purposes described in this Privacy Policy.

Regional Compliance Note: While Mrbet operates under an offshore license and is not a government-regulated gaming site in any Canadian province, we aim to follow international best practices on cross-border data transfers for Canadian players.

7. Data Retention

OBSERVE: Online gambling operators are subject to minimum retention periods, especially for KYC/AML and transactional data.

EXPAND: We explain how long different categories of data are kept and the criteria used.

REFLECT: This supports data minimization and helps you understand when your data will be deleted or anonymized.

7.1 General Retention Principles

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, regulatory, or reporting requirements, and to resolve disputes.
When personal information is no longer required, we will either securely delete it or irreversibly anonymize it so that it can no longer be associated with you.

7.2 Indicative Retention Periods

Account and identification data: generally kept for the duration of your account and for a period of up to 5 - 7 years after account closure, depending on applicable AML, tax, and regulatory requirements.
Transactional and gambling activity data: typically retained for at least 5 years after the relevant transaction or your last activity, and longer if required by law or needed in connection with disputes or investigations.
Customer support and complaint records: usually kept for 5 years from the resolution of the request or complaint.
Marketing data: retained while you maintain a marketing subscription and for a short period (normally up to 2 years) after you unsubscribe, to document your preference and manage suppression lists.
Technical logs and security data: retained for security and audit purposes typically for 1 - 3 years, unless a longer period is required for investigation or legal proceedings.

7.3 Criteria for Longer or Shorter Retention

Legal obligations in the applicable jurisdictions where we operate or where our processors are located.
The existence of ongoing disputes, investigations, audits, or legal claims.
Technical limitations and backup retention cycles (data may remain for a limited time in secure backups before being overwritten).

8. Your Rights

OBSERVE: Users need clear information on their rights over their personal data and how to exercise them.

EXPAND: Although our primary focus is Canadian players, we align with internationally recognized principles similar to GDPR, ensuring rights of access, rectification, erasure, restriction, objection, portability, and consent management.

REFLECT: Empowering users with practical procedures and deadlines enhances trust and supports fair processing.

8.1 Overview of Your Rights

Subject to applicable law and certain limitations, you may have the following rights regarding your personal information:

Right of access: to obtain confirmation about whether we process your data and to receive a copy of your personal information and related information about the processing.
Right to rectification: to have inaccurate or incomplete personal data corrected or completed.
Right to erasure ("right to be forgotten"): to request deletion of your personal information where there is no longer a valid reason for us to continue processing it, subject to our legal and regulatory retention obligations.
Right to restriction of processing: to ask us to suspend processing of your data in specific circumstances (for example, while we verify its accuracy or consider an objection).
Right to object: to object to processing that is based on our legitimate interests, including profiling, and to opt out of direct marketing at any time.
Right to data portability: where applicable, to receive personal data you provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller when technically feasible.
Right to withdraw consent: where processing is based on consent (for example, for certain marketing or cookies), you may withdraw that consent at any time, without affecting prior lawful processing.

8.2 How to Exercise Your Rights

Submit your request:
- By email to [email protected] with "Privacy request" in the subject line; or
- Via live chat on https://mrbetplay-ca.com, asking to be connected to the privacy/data protection contact.
Provide identification: To protect your account and data, we may ask you to provide information or documentation to verify your identity and ensure that we are interacting with the correct individual.
Describe your request: Clearly state which right you wish to exercise and specify any relevant details (for example, timeframe or data category).
Our response timeframe: We aim to respond without undue delay and typically within 30 days of receiving a complete request. If your request is complex or we receive numerous requests, we may extend this period by a further 30 days, in which case we will inform you of the extension and reasons.
Fees: Requests are generally handled free of charge. However, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive, especially if repetitive.

8.3 Limitations

We may not be able to fully comply with a request for erasure or restriction where we are required to retain certain data by law (for example, AML, gambling regulation, accounting or tax requirements) or where data is necessary for the establishment, exercise, or defence of legal claims.
Some rights may be subject to jurisdiction-specific rules and may not apply in all cases or to all players, depending on where you are based and under which legal framework we process your data.

9. Cookies & Tracking Technologies

OBSERVE: Cookies are essential for functionality, security, analytics, and marketing.

EXPAND: We classify cookie types and explain controls available to you.

REFLECT: Transparent cookie practices support informed consent and better user control.

9.1 Types of Cookies We Use

Session cookies: Temporary cookies that exist only while your browser is open and are deleted automatically when you close it. They are used to maintain your login session, keep items in your game session, and provide core functionality.
Persistent cookies: Cookies stored on your device between sessions that help remember your preferences (e.g., language, login status) and improve convenience on future visits.
First-party cookies: Cookies placed directly by us on mrbetplay-ca.com for functionality and analytics.
Third-party cookies: Cookies set by third parties (for example, analytics providers, advertising networks, or affiliate tracking services) to provide statistics, measure performance, or deliver personalized content.

9.2 Purposes of Cookies and Similar Technologies

Strictly necessary/functional: Required for the proper operation of the site and to enable you to log in, navigate, and use essential features such as account management, placing bets, and accessing secure areas.
Preference cookies: Remember your settings and choices, such as language, region, and display options, to provide a more tailored experience.
Analytics and performance: Collect information on how visitors use the site (e.g., pages visited, time spent, errors encountered) to help us improve our content, navigation, and overall performance.
Advertising and marketing (where applicable): Used to deliver more relevant advertising on our sites or third-party platforms and to measure the effectiveness of campaigns. These may involve the use of unique identifiers and tracking across sites, subject to your consent where required.

9.3 Managing Cookies

Browser settings: Most browsers allow you to:
- View the cookies stored on your device;
- Delete cookies individually or all at once;
- Block or limit cookies from specific sites; or
- Block third-party cookies.
Please note that blocking or deleting cookies may affect the functionality of mrbetplay-ca.com, and certain features may not work properly.
On-site controls: Where available, we may provide a cookie banner or settings panel allowing you to consent to, or reject, specific categories of non-essential cookies (such as analytics or advertising cookies).
Marketing communications: You may opt out of marketing emails at any time by using the unsubscribe link in the message or updating your account preferences, which may also influence how cookies are used for marketing purposes.

10. Data Security

OBSERVE: Online gambling platforms process sensitive identity and financial data, requiring robust security measures.

EXPAND: We explain technical, organizational, and procedural controls implemented to protect your data.

REFLECT: Strong security and clear commitments reduce risks and align with industry best practices.

10.1 Technical Measures

Encryption in transit: We use TLS (Transport Layer Security) version 1.2 or higher to protect data transmitted between your browser and our servers, helping prevent interception or tampering.
Encryption at rest: Sensitive data fields are stored using industry-standard encryption and hashing algorithms, with access restricted to authorized systems and personnel.
Access controls: Role-based access control ensures that only authorized staff and systems can access personal data, and only to the extent necessary for their tasks.
Segregated environments: We operate development, testing, and production environments separately to minimize unintended exposure of live data.

10.2 Organizational and Procedural Measures

Security policies: We maintain internal information security and data protection policies that govern how personal data is handled across Mrbet operations.
Staff training: Employees and contractors with access to personal information receive regular training on data protection, confidentiality, secure handling of information, and incident reporting.
Vendor due diligence: We assess the security practices of service providers and require appropriate safeguards in our contracts.

10.3 Monitoring, Audits, and Incident Response

Monitoring and logging: Systems and applications are monitored to detect unusual or suspicious activity that could indicate security issues or abuse.
Periodic reviews: We periodically review and update our security controls in light of technological developments and emerging threats. Where applicable, we aim to align with recognized international standards such as ISO 27001 or SOC 2 practices, either directly or via our hosting and infrastructure partners.
Incident response: We maintain procedures to respond rapidly to potential personal data breaches, including containment, investigation, and remediation steps. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you and relevant authorities, in accordance with applicable laws.

While we take all reasonable steps to protect your information, no system is entirely secure. You are responsible for keeping your login credentials confidential and for using unique, strong passwords. If you believe your account has been compromised, contact us immediately via [email protected] or live chat.

11. Complaints & Contacts

OBSERVE: Users require straightforward ways to raise privacy concerns or complaints.

EXPAND: We provide multiple contact channels and describe how complaints are handled and escalated.

REFLECT: Clear complaint handling reinforces accountability and user protection.

11.1 Contact Channels

Email (preferred for privacy matters): [email protected]
Live chat: Available 24/7 on https://mrbetplay-ca.com. Request connection to a supervisor or data protection contact for privacy-related issues.
Postal address: Data Protection Contact, Faro Entertainment N.V., Kaya Richard J. Beaujon Z/N, Curaçao.

11.2 Internal Complaint Procedure

Step 1 - Submission: Send your complaint or query using one of the channels above, describing the issue and including any relevant supporting information.
Step 2 - Acknowledgement: We aim to acknowledge receipt of your complaint within 5 business days.
Step 3 - Investigation: Your complaint will be reviewed by the appropriate team (which may include our data protection contact, compliance, or customer support management). We may contact you for further information.
Step 4 - Response: We will provide a reasoned reply as soon as practicable, typically within 30 days from the date we receive all necessary information. Complex issues may require more time; if so, we will inform you of the delay and expected timeline.

11.3 Escalation to Supervisory Authorities

If you are not satisfied with our response or believe that your data protection rights have been infringed, you may have the right to lodge a complaint with a competent data protection or regulatory authority in your place of residence or in the location where the issue arose. Depending on your circumstances, this may include:

In Curaçao: You may contact the relevant Curaçao authority overseeing e-gaming and associated compliance matters, especially in relation to licensed operators such as Faro Entertainment N.V.
In Canada: You may raise concerns with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner, where applicable.

We encourage you to first contact us directly so we can attempt to resolve your concern quickly and effectively.

12. Updates

OBSERVE: Laws, regulatory guidance, and our operations may change over time.

EXPAND: We outline how we will notify you of updates and how you can respond.

REFLECT: Transparent versioning and notification procedures enhance legal certainty and user trust.

12.1 Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in legal requirements, regulatory expectations, our services, or how we process personal data.
Each version of this Privacy Policy will be identified by the "Last updated" date at the end of the document.

12.2 Notification Procedures

Website publication: The latest version of the Privacy Policy will always be available on mrbetplay-ca.com.
Email notification: For material changes affecting how we process your data or your rights, we will endeavor to notify you via email to the address associated with your account.
On-site notices: We may display banners, pop-ups, or account dashboard alerts drawing attention to significant updates.

12.3 Advance Notice and User Options

Where required or appropriate, we will provide at least 30 days' advance notice for material changes that significantly affect your rights or how we use your personal data, unless an immediate change is required for security, legal, or regulatory reasons.
If you do not agree with the updated Privacy Policy, you may choose to discontinue using our services and request account closure and, where applicable, deletion or restriction of your personal information, subject to our legal retention obligations.
Continued use of Mrbet services on mrbetplay-ca.com after the effective date of an updated Privacy Policy will be deemed acceptance of the changes.

Last updated: January 2026