Responsible Gaming

Responsible gaming at Mrbet on the official site mrbetplay-ca.com is based on the principle that online gambling must remain a form of entertainment, not a way to solve financial or personal problems. The goal of this page is to help you make conscious, informed choices about when, how, and how much you play, and to recognize when play may be becoming risky.

Mrbet is operated by Faro Entertainment N.V. under Curaçao license 1668/JAZ and offers tools, information, and access to professional help so that you can control your gambling activity. Our support team is available 24/7 via live chat and e-mail to assist with limit settings, self-exclusion, and any responsible gaming concerns.

Risk Awareness

Gambling involves financial risk and is not suitable for everyone. Understanding the early signs of problematic gambling helps you react in time and seek support if needed. While only qualified professionals can diagnose a gambling disorder, the following behaviors may indicate increased risk:

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about gambling or the casino (mrbetplay-ca.com) when you are at work, at school, or with family and friends.
• Increasing stakes or deposits to "feel the same excitement" or to chase previous losses.
• Spending money on gambling that was meant for essential expenses (rent, food, bills, loans).
• Feeling irritated, anxious, or restless when you try to cut down or stop gambling.
• Hiding or minimizing the extent of your gambling from relatives, partners, or friends.
• Borrowing money, selling possessions, or using credit to continue gambling.
• Using gambling to escape from stress, depression, loneliness, or other personal problems.

Self-assessment: quick check of your behavior
If you are unsure about your gambling, read the following statements and answer honestly "Yes" or "No" to each:

• I gamble with money that I cannot comfortably afford to lose.
• I have tried to win back money I previously lost by continuing to play ("chasing losses").
• I have lied to people who are important to me about how much or how often I gamble.
• I feel guilty or ashamed after gambling, but I still return to play.
• I have missed work, studies, or family obligations because of gambling or recovering from gambling.
• I feel that gambling is starting to control me, rather than me controlling it.

If you answered "Yes" to one or more of these questions, we strongly encourage you to use the responsible gaming tools described below, reduce or stop gambling, and contact a professional support organization or a healthcare provider in Canada.

Important: This self-test is informative only and is not a medical diagnosis. Only a qualified professional (such as a licensed psychotherapist, psychologist, or physician) can assess and diagnose a gambling disorder.

Limits & Tools

Mrbet provides a range of tools on mrbetplay-ca.com to help you control the amount of time and money you spend on gambling. We strongly recommend setting limits as soon as you register and reviewing them regularly.

Deposit limits (daily, weekly, monthly)

Deposit limits restrict the total amount of money you can deposit into your casino account over a selected period. These limits apply to all payment methods linked to your account.

1. Accessing the limits menu:
   • Log in to your account on mrbetplay-ca.com.
   • Go to "My Account" or "Profile" in the top menu.
   • Select the "Responsible Gaming" or "Limits" section (wording may vary slightly in the interface).
2. Choosing the type of limit:
   • Select "Deposit Limits".
   • Choose the desired period: daily, weekly, and/or monthly. You may set one or more periods at the same time.
3. Entering the amounts:
   • For each period, enter the maximum amount in CAD that you are prepared to deposit, for example:
     • Daily limit: CAD 50
     • Weekly limit: CAD 150
     • Monthly limit: CAD 400
   • Choose an amount that you can fully afford to lose without affecting rent, food, medical, or other essential costs.
4. Confirming and changing limits:
   • Click "Save" or "Confirm". The limit will be applied immediately or from the next period shown on the screen.
   • If you reduce your limit, the change will usually take effect immediately or as soon as technically possible.
   • If you request to increase or remove a limit, Mrbet may apply a cooling-off period (for example, 24 hours) before the change becomes active, to protect you from impulsive decisions.

If you encounter any difficulty setting or adjusting a deposit limit, you may contact our 24/7 support team at [email protected] or via live chat on the website to request assistance.

Time limits and session control

Time management is critical to responsible gambling. Mrbet offers tools that help you control how long you stay logged in and playing.

• Session timer / reality checks:
  • Within your account's "Responsible Gaming" section, you may find a "Session Limit" or "Reality Check" option.
  • Set a reminder interval (for example every 30, 45, or 60 minutes). When the time is reached, a pop-up message will show how long you have been playing and your net result.
  • You will be given a clear option to log out or to continue; we recommend using these reminders to pause and reconsider your play.
• Daily or session time limits:
  • In the same section, you may set a maximum continuous session time or a maximum daily playing time, for example 2 hours.
  • Once this limit is reached, you may be automatically logged out, and you will only be able to log in again after the relevant period ends.

Short breaks ("Time-Out": 24 - 72 hours)

If you feel tired, emotional, or notice that gambling is affecting your mood, it may be useful to take a short break from access to your account.

1. Enabling a Time-Out:
   • Log in to your account on mrbetplay-ca.com.
   • Go to "My Account" -> "Responsible Gaming".
   • Select "Time-Out" or "Short Break".
2. Choosing the duration:
   • Choose one of the available predefined periods, typically between 24 hours and 72 hours. If other short periods are listed, you may select them according to your needs.
3. Confirming the break:
   • Read the description of what the Time-Out does: during this time you will not be able to deposit or play.
   • Click "Confirm" or enter your password again if requested for security reasons.
4. During and after the Time-Out:
   • During the selected period, access to gameplay will be temporarily suspended. You may still contact support if you have questions about your account or wish to extend the break into a longer self-exclusion.
   • After the period expires, you may log in and resume gambling unless you have requested a longer restriction.

If you cannot find these options in your profile or wish to request a Time-Out manually, please contact [email protected] or use live chat indicating that the request is for responsible gaming purposes.

Self-Exclusion

If setting limits and short breaks are not sufficient, you may request a longer-term or permanent restriction on access to your account. This measure is designed to protect you if you believe that gambling is harming you or may harm you in the future.

How to initiate self-exclusion

1. Accessing the self-exclusion section:
   • Log in to your account on mrbetplay-ca.com.
   • Go to "My Account" or "Profile".
   • Select the "Responsible Gaming" or "Self-Exclusion" subsection.
   • If you cannot log in or cannot find this section, contact us at [email protected] stating clearly that you request self-exclusion, or use live chat.
2. Choosing the exclusion period:
   • Typical self-exclusion periods may range from 6 months to 5 years, up to a lifetime (indefinite) exclusion.
   • Select the period that best reflects the level of control you need. We strongly recommend choosing a longer period if you feel that gambling is seriously affecting your life, finances, or relationships.
3. Confirming your decision:
   • You will be asked to confirm your choice and acknowledge that self-exclusion is a serious and generally irreversible measure for the chosen period.
   • You may be required to verify some personal data for security reasons, to ensure that the request is genuine and initiated by you.
   • Once confirmed, self-exclusion will be applied as soon as technically possible. You will receive a confirmation by e-mail to the address registered on your account.

Consequences of self-exclusion

• Account access:
  • During the self-exclusion period, you will not be able to log in, deposit, or place bets with your account at Mrbet on mrbetplay-ca.com.
  • Attempting to create new accounts with different data during an active self-exclusion violates our responsible gaming policy and may lead to closure of duplicate accounts and forfeiture of bonuses.
• Deposits, balance, and withdrawals:
  • Existing real-money balances that you are legally entitled to withdraw under the applicable Terms and Conditions remain your property.
  • You may need to contact customer support at [email protected] to arrange any remaining withdrawals within the rules applicable to your account (including standard KYC and anti-money-laundering checks).
  • Active bonuses, free spins, or promotional offers may be cancelled in accordance with our bonus terms when a self-exclusion is applied.
• Reactivation and extension:
  • For fixed-term self-exclusion (for example, 6 months), your account will normally remain blocked until the end of the selected period.
  • In many cases, reactivation after the end of the period is not automatic. You may be required to submit an explicit reactivation request and to confirm that you wish to resume gambling. Mrbet may apply a cooling-off period and reserves the right to refuse reactivation if there are continuing risk concerns.
  • If you selected a lifetime (indefinite) exclusion, reactivation will, as a rule, not be granted.
  • You may always request an extension of your self-exclusion period by contacting customer support before the current period expires.

Contact for self-exclusion requests: For any questions or to request self-exclusion or extension, please contact the responsible gaming team via [email protected] or the live chat on the website and clearly indicate that your message concerns self-exclusion.

Important disclaimer: Self-exclusion at Mrbet applies only to your account on mrbetplay-ca.com. It does not automatically block access to other gambling websites or land-based venues in Canada or abroad. We therefore recommend also using external blocking tools and, where available, provincial self-exclusion schemes.

Support Resources

Professional, confidential help is available if you are concerned about your gambling or that of someone close to you. The following organizations operate independently of Mrbet and can provide assessment, counseling, and referral to additional services in Canada and internationally.

Local support in Canada

In Canada, gambling support is largely organized at the provincial and territorial level. The following resources are widely available for residents across Canada:

• Canada-wide crisis and mental health support
  • Talk Suicide Canada (crisis line; can also support people in distress due to gambling-related issues):
    Phone: 9-8-8 (toll-free from anywhere in Canada)
    Hours: 24/7
    Languages: English and French; access to interpreters for additional languages may be possible.
• Centre for Addiction and Mental Health (CAMH) - Ontario, national resources
  • Website: camh.ca
  • Information pages about problem gambling, self-help materials, and referral options across Canada.
  • Languages: English (with some materials available in French and other languages).
• ConnexOntario (for residents of Ontario)
  • Phone: 1-866-531-2600
  • Website: connexontario.ca
  • Hours: 24/7
  • Languages: English, with access to interpreters for multiple languages.
• Provincial problem gambling helplines and programs
  • Most provinces and territories offer free, confidential helplines and counseling programs specific to gambling (for example, "Gambling Help Line" in British Columbia and Alberta, resources from Loto-Québec in Quebec, and responsible gaming programs operated by provincial lottery corporations).
  • We recommend checking the official website of your provincial or territorial health authority or gambling regulator for the most current phone numbers and services available in your area.

These services are independent from Mrbet and may provide counseling, referrals to local face-to-face treatment, or online support groups. Many offer support to both gamblers and affected family members.

International support organizations

These organizations operate internationally and may be available to residents of Canada via phone, online chat, or local meetings. They are independent from Mrbet and provide confidential, non-judgmental support.

National and regional self-exclusion schemes

In addition to the internal Mrbet self-exclusion described above, some countries operate centralized self-exclusion registers that block access to licensed gambling operators within those jurisdictions. If you live in or travel to those countries, you may wish to consider registering with their national schemes. Examples include (non-exhaustive):

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Applies to: all online gambling companies licensed by the UK Gambling Commission.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: ordenacionjuego.es
  • Applies to: regulated land-based and online gambling in Spain.
• Other EU and international schemes
  • Many European countries, and an increasing number of other jurisdictions, provide self-exclusion registers or multi-operator schemes. Information can usually be found on the website of the local gambling regulator or responsible gaming authority.

Note for Canadian residents: Canada currently does not operate a single national online self-exclusion scheme, but many provinces and territories offer voluntary self-exclusion programs for land-based casinos and some online products operated by provincial lottery corporations. Please consult your local regulator or casino for details.

Blocking software and device-level protections

In addition to self-exclusion and national registers, you may choose to restrict access to gambling websites and apps on your devices.

• Gamban
  • Website: gamban.com
  • Description: paid blocking software that attempts to block access to a wide range of gambling websites and apps on smartphones, tablets, and computers.
• BetBlocker
  • Website: betblocker.org
  • Description: free tool that can block access to many online gambling services for a chosen period.
• Parental controls and operating system tools
  • You may use built-in parental controls on your devices (Windows, macOS, Android, iOS) or network-level filters provided by your internet service provider to block or restrict access to gambling-related content.

While these tools can reduce access to gambling sites, no solution is perfect. They should be used together with personal limits, self-exclusion measures, and professional support where appropriate.

Support for family and affected others

Problem gambling often affects the gambler's partner, children, parents, and friends. Many of the above organizations provide separate services or groups for relatives and other affected persons. Family members in Canada can seek assistance from:

• Local provincial problem gambling programs, which usually offer counseling and group sessions for family members.
• Gam-Anon, a 12-step fellowship for relatives and friends of people with gambling problems: gam-anon.org.
• Online forums and moderated chat groups operated by organizations such as Gambling Therapy or some Canadian mental health services.

Confidentiality: All external support resources listed above operate independently of Mrbet. They typically guarantee confidentiality within the limits of applicable law. Mrbet does not receive information about your contact with those services unless you explicitly choose to share it with us.

Help for Family

If someone close to you may be experiencing gambling-related harm, your support and response can be very important. However, it is equally important to protect your own emotional and financial wellbeing.

How to speak with a person who may have a gambling problem

• Choose the right moment: Speak when both of you are calm and not in the middle of an argument or immediately after gambling losses.
• Use "I" statements: Focus on how the situation affects you rather than accusing them ("I feel worried about our finances when..." instead of "You always lose money").
• Be specific and factual: Mention concrete situations (missed bills, borrowed money, changes in behavior) rather than general judgments.
• Avoid moralizing or shame: Emphasize concern and care, not blame. Shame can push the person to hide the problem more deeply.
• Encourage, do not force: You may propose professional help, self-exclusion, or support groups, but remember that lasting change usually requires the person's own decision.

Helping them engage with support

• Offer to look up information together on Canadian or international help services, and to be present when they make a phone call or attend an online chat.
• Discuss the possibility of setting deposit limits, Time-Outs, or self-exclusion on mrbetplay-ca.com, and, if they consent, help them follow the steps described on this page.
• Suggest that they speak to a family doctor, psychologist, or psychotherapist, who can provide a clinical assessment and refer them to specialized treatment if necessary.
• Consider contacting a provincial problem gambling helpline in Canada or using services such as ConnexOntario (if you live in Ontario) to receive guidance on how to support your relative.

Support resources for family members and friends

• Gam-Anon
  • Website: gam-anon.org
  • Offers group meetings (in person and online) for those affected by another person's gambling.
• Online forums and chats
  • Gambling Therapy and similar services operate forums where relatives can share experiences and obtain peer support.
  • Some Canadian mental health organizations and hospitals provide moderated online groups for family members managing addiction issues, including gambling.
• Professional counseling
  • Provincial health systems often offer free or subsidized counseling for family members of people with gambling or substance use disorders.
  • Independent psychotherapists and psychologists specializing in addiction can work with couples or families to address communication, financial planning, and boundaries.

As a family member, you have the right to protect your own finances (for example, by limiting shared access to bank accounts or credit cards) and to seek support for yourself, regardless of whether the person with the gambling problem is ready to change.

Operator's Commitment

Mrbet, operated by Faro Entertainment N.V. from Curaçao under license 1668/JAZ, recognizes its responsibility to promote safer gambling and to reduce the risk of harm associated with its services. While online gambling in most of Canada (outside Ontario) is provided under an offshore license, Mrbet aims to follow recognized international standards for responsible gaming.

Internal risk checks and monitoring

• Behavioral analysis:
  • Mrbet may use automated systems, supported by manual review, to monitor player activity for patterns that may indicate increased risk, such as:
    • Very frequent deposits in a short period of time.
    • Rapid increases in stake sizes or deposit amounts.
    • Extended play without breaks, especially during late-night hours.
    • Repeated failed deposit attempts or declined transactions.
    • Regular attempts to reverse withdrawals or cancel Time-Outs.
  • These checks are aimed at identifying potentially harmful behavior and are not a guarantee that all risk will be detected.
• Warning messages and interventions:
  • Where risk patterns are detected, Mrbet may:
    • Display warning messages or reminders on-screen, encouraging the player to take a break, set or lower limits, or review the responsible gaming page.
    • Restrict access to certain bonuses or promotional offers to reduce incentives for extended play.

Conditions for proactive contact and possible measures

In some cases, and subject to applicable privacy and data protection laws, Mrbet may initiate contact with a player to discuss safer gambling:

• When we may contact you:
  • Significant, sudden increases in deposits or losses.
  • Evidence of repeated attempts to override or remove previously set limits or self-exclusion measures.
  • Messages sent by the player that indicate distress, loss of control, or reference to gambling-related harm.
• Form of contact:
  • Contact is usually made via e-mail from [email protected] or via secure message within your account area. In some circumstances, and when contact details are available, we may use other communication methods allowed by our Terms and Conditions.
  • The message may include information about responsible gaming tools, suggestions to take a break, or encouragement to contact professional support services.
• Possible protective measures:
  • Imposing or reducing deposit limits where permitted by our Terms and Conditions and applicable law.
  • Temporarily blocking access to bonuses or specific products.
  • Applying a Time-Out or recommending self-exclusion if the risk appears significant.

Privacy note: Any risk assessments and interventions are carried out in accordance with our Privacy Policy and applicable data protection rules. They are designed to promote your safety and wellbeing. Nevertheless, these measures cannot replace your own responsibility to manage your gambling behavior and to seek external professional help where needed.

Updates

Responsible gaming practices, regulatory expectations, and industry standards evolve over time. Mrbet therefore reviews this page periodically to keep information accurate and relevant for players from Canada and other permitted jurisdictions.

• Notification of changes:
  • Material changes to our responsible gaming tools, policies, or contact details may be communicated via:
    • Notification banners or pop-ups on mrbetplay-ca.com.
    • Updates in the "Responsible Gaming" section of your account.
    • E-mail notices sent to the address registered in your account, where appropriate.
  • We recommend that you regularly review this page and the general Terms and Conditions, especially after receiving any notice of change.
• Temporal scope:
  • The information on this page is intended to reflect Mrbet's responsible gaming arrangements as applied through at least the year 2026, subject to interim updates when required by changes in law, license conditions, or internal policy.

Date of last update of this Responsible Gaming page: 06 November 2026.

Contact & Feedback

Mrbet encourages all players to actively use responsible gaming tools and to share feedback on how we can further improve our measures. Our support and responsible gaming teams are available to answer your questions and to assist you in applying any of the options described above.

Responsible gaming contacts

• E-mail: [email protected]
  • Purpose: general customer support, responsible gaming inquiries, requests for limit changes, Time-Outs, and self-exclusion.
  • Availability: 24/7 (responses may be prioritized for urgent responsible gaming matters where clearly indicated).
• Live chat:
  • Access: via the on-site chat widget on mrbetplay-ca.com.
  • Availability: 24/7 customer support.
  • Please state at the beginning of the chat that your request concerns responsible gaming so that our agents can respond appropriately.

At present, Mrbet does not operate a dedicated telephone hotline for responsible gaming matters. All communications should be made via e-mail or live chat as indicated above.

Feedback and self-control request form

You may send us a structured request or feedback by including the following information in your e-mail to [email protected] with the subject line "Responsible Gaming - Request":

1. Identification details:
   • Your full name.
   • The e-mail address registered with your mrbetplay-ca.com account.
   • Your username or account ID (if known).
2. Type of request: clearly indicate one or more of the following:
   • Set or change deposit limits (specify daily/weekly/monthly amount in CAD).
   • Request a Time-Out (specify period, e.g., 24, 48, or 72 hours).
   • Request self-exclusion (specify period, e.g., 6 months, 1 year, 5 years, or lifetime).
   • Request information about external support resources.
   • Submit feedback or concerns about responsible gaming tools or interactions.
3. Urgency and preferred contact method:
   • State whether you consider the request urgent for your safety (for example, "I believe I am at risk and request immediate self-exclusion").
   • Indicate whether you prefer to receive our reply by e-mail only or also via in-account messaging.

We will handle all responsible gaming communications as sensitively and confidentially as possible, in line with our Privacy Policy and applicable laws. However, Mrbet is not a healthcare provider and cannot offer medical or psychological treatment. We strongly encourage you to contact professional services in Canada if you believe that you or someone close to you may be experiencing gambling-related harm.