burger icon
Mrbet Canada
Log In

Terms & Conditions

These Terms govern your relationship with the operator of the Mrbet online gaming services offered via the website https://mrbetplay-ca.com (the "Website") and related platforms. By registering an account, accessing, or using any services on the Website, you confirm that you have read, understood, and agree to be bound by these Terms, as amended from time to time. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Faro Entertainment N.V., a public limited liability company incorporated under the laws of Curaçao with registration number 142227 and registered address at Kaya Richard J. Beaujon Z/N, Curaçao, which operates the Mrbet services via the Website, together with its processing subsidiary Faro Entertainment Europe Limited, a limited company incorporated in Cyprus with registration number HE 399645 and office at Diagorou 4, Kermia Building, 6th floor, office 601, 1097, Nicosia, Cyprus.
  • Website: The online gaming site located at https://mrbetplay-ca.com, as well as any subdomains, mobile versions, and applications operated under the Mrbet brand.
  • User or Player: Any natural person who accesses the Website, opens an account, or otherwise uses any services or functionalities provided by the Operator via the Website.
  • Account: A personal, non-transferable account registered in the name of a Player and maintained by the Operator to enable participation in games and related services on the Website.
  • Games: All casino games, slots, live casino, instant games, and any other interactive products offered on the Website from time to time, whether for real money or for bonus funds.
  • Bet or Stake: Any amount of real money or bonus funds placed by a Player on the outcome of a Game or event offered on the Website.
  • Wager: The act of staking real money or bonus funds on a Game, and, where applicable, the cumulative amount that must be staked to meet the wagering requirements of a Bonus or promotion.
  • Bonus: Any promotional value credited to a Player's Account by the Operator, including but not limited to bonus money, free spins, cashback, and other promotional incentives, which may be subject to specific eligibility, wagering, and withdrawal conditions.
  • Bonus Funds: Funds credited to an Account as part of a Bonus or promotion, distinct from a Player's deposited real money balance, and generally withdrawable only after satisfying applicable Bonus terms.
  • Real Money Balance: The portion of funds in an Account consisting of deposits made by the Player and winnings derived from those deposits, which are not subject to outstanding wagering requirements.
  • KYC (Know Your Customer): Identity verification procedures carried out by the Operator, which may include collection and verification of documents and information to confirm a Player's identity, age, residence, and source of funds.
  • Payment Methods: The financial instruments or services allowed by the Operator for deposits and withdrawals, including, where available, bank cards, e-wallets, bank transfers, prepaid vouchers, and cryptocurrencies.
  • Responsible Gambling Tools: Limits and controls offered by the Operator (such as deposit limits, loss limits, session limits, and self-exclusion) to support Players in managing their gaming activity.
  • Chargeback: A reversal of a card or other payment transaction initiated by a payment provider at the request of the Player or cardholder.
  • Services: All functionalities made available on or through the Website, including account registration, deposits, withdrawals, Games, bonuses, customer support, and any ancillary services.
  • Jurisdiction: The country, province, or territory in which the Player is physically located while accessing the Website or using the Services.

Account Registration

Eligibility and Age Requirements

  • Minimum age: Access to real-money Services on the Website is strictly limited to individuals who are at least 18 years of age, and in all cases at least the legal age for online gambling under the laws applicable in their province or territory of residence and physical location in Canada.
  • Legal capacity: By opening an Account, you confirm that you have full legal capacity to enter into binding contracts in your Jurisdiction and that you are not accessing the Website from a location where online gambling with offshore operators is prohibited.
  • Ontario-specific note: Mrbet operates under an offshore Curaçao license and is not licensed by the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario. If you are physically located in Ontario, you are solely responsible for ensuring that accessing and using the Website complies with laws applicable to you.

Account Creation Process

  1. Registration: To use the Services, you must:
    • Complete the registration form on the Website, providing accurate and complete personal details (including your full legal name, date of birth, residential address, email address, and, where requested, phone number).
    • Create unique login credentials (username and password) in line with the security requirements set out on the Website.
    • Confirm that you have read and accepted these Terms and the Privacy Policy.
  2. Email verification: The Operator may require you to verify your email address by clicking a confirmation link or entering a code sent to the email address you provided. Failure to complete verification may result in limitations on, or suspension of, your Account.
  3. Single account rule: You may hold only one Account with Mrbet. The creation or use of multiple Accounts, including Accounts opened with different email addresses, is strictly prohibited and may result in closure of all related Accounts, cancellation of Bonuses, and forfeiture of winnings associated with such conduct.

KYC and Identity Verification

  • Verification requirement: The Operator may at any time request KYC documents to verify your identity, age, address, source of funds, and ownership of payment methods. This may be required before processing deposits, participation in certain promotions, or allowing withdrawals.
  • Typical documents may include:
    • A valid government-issued photo ID (passport, driver's licence, or national ID card).
    • Proof of address (e.g., utility bill, bank statement, or government correspondence not older than three months).
    • Evidence of payment method ownership (e.g., copy of bank card with masked digits, e-wallet screenshot, or bank statement).
  • Cooperation: You must provide requested documents promptly, in a clear and legible format. Failure or refusal to complete KYC to the Operator's reasonable satisfaction may lead to suspension or closure of your Account and withholding of deposits and/or winnings in accordance with applicable law and these Terms.
  • Accuracy and updates: You are responsible for ensuring that your registration details and KYC information remain accurate and up to date. You must notify the Operator of any changes to your contact details or other relevant information.

User Obligations and Account Security

  • Confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials. You must not disclose your password or allow any third party to access or use your Account.
  • Unauthorized use: You agree to notify customer support at [email protected] immediately if you suspect that your Account has been compromised, accessed without authorization, or used in any fraudulent or improper way.
  • Personal use only: Your Account is strictly for your personal, non-commercial use. You may not act on behalf of any other person, pool funds, or engage in syndicate play, unless explicitly permitted by the Operator.
  • Residency and location: You must not use VPNs, proxies, or similar technologies to disguise your location, nor access the Services from a Jurisdiction where offshore online gambling is prohibited. The Operator may use geolocation and other checks to verify your location.

Betting & Gameplay Rules

General Principles

  • Game rules: Each Game available on the Website is governed by its specific rules, paytables, and return-to-player (RTP) information, as presented within the Game interface and/or in dedicated help sections. By placing a Bet, you agree to those Game-specific rules in addition to these Terms.
  • Randomness and fairness: Outcomes of Games (other than live casino streams of real-life events) are determined by a certified random number generator (RNG) or by the relevant game provider's systems, operating under the Curaçao license 1668/JAZ held by Faro Entertainment N.V.
  • Real money and Bonus funds: Where applicable, Bets may be placed using real money and/or Bonus Funds, according to the balance priority rules set out in the Bonus Terms and the specific promotion conditions.

Placing Bets

  1. Pre-conditions:
    • You must be logged into your Account and have a sufficient available balance (real money and/or eligible Bonus Funds) to place a Bet.
    • Minimum and maximum stake limits apply to each Game and may vary by game provider, currency, or Player segment.
  2. Bet confirmation:
    • A Bet is considered accepted once it is recorded on the Operator's servers and reflected in the Game and/or your Account balance.
    • Once confirmed, a Bet generally cannot be cancelled or modified by the Player, except in cases explicitly allowed by the rules of a particular Game.
  3. Incomplete or interrupted gameplay:
    • If your connection is interrupted during a Game, the outcome will be determined by the Game's server-side logic and recorded in the Operator's systems.
    • Upon reconnection, you may be able to resume the Game or view the final result in the game history or transaction logs, depending on the Game provider's design.

Cancellation and Voiding of Bets

  • Operator's right to void: The Operator reserves the right to void or adjust Bets and/or winnings if:
    • A technical failure, system error, or misconfiguration affected the proper functioning of the Game or the display of its outcomes, odds, or paytables.
    • A Bet was accepted due to an obvious error (including but not limited to mispriced bets, malfunctioning features, or incorrect paytables) that a reasonable Player would have recognized as such.
    • The Bet or the related gameplay is associated with fraud, collusion, use of automated tools or bots, exploitation of software bugs, or other abuse.
  • Refund policy: In cases where a Bet is voided due to technical or similar errors not attributable to the Player's misconduct, the Operator will:
    • Return the staked amount to the Player's relevant balance, and
    • Remove any winnings or losses associated with the voided Bet, restoring the balance as if the Bet had not occurred.

Conduct in Live Casino, Chats, and Community Features

  • Respectful behaviour: When using live casino tables, in-game chats, customer support chat, or any community features, you must:
    • Refrain from insults, harassment, hate speech, discrimination, or threatening language towards dealers, other Players, or staff.
    • Avoid sharing personal, offensive, illegal, or commercial content.
  • Prohibited activities: You must not:
    • Engage in collusion, cheating, or any coordinated activity intended to gain an unfair advantage.
    • Promote other gambling services or external products, or solicit funds from other Players.
    • Use bots, scripts, or any automated system to participate in Games or interact with the Website.
  • Enforcement: The Operator may mute chat, restrict access to certain Games or services, suspend or close your Account, confiscate winnings, and/or report suspicious activity to relevant authorities where it reasonably believes that you have breached these behavioural rules.

Bonus Terms

General Bonus Conditions

  • Discretionary nature: Bonuses and promotions are offered at the sole discretion of the Operator and may be granted, modified, or withdrawn at any time in accordance with their published terms, provided that changes will not apply retroactively to already-accepted Bonuses unless required by law or regulatory guidance.
  • Separate terms: Each Bonus or promotion may be subject to specific terms (e.g., eligibility criteria, wagering requirements, game restrictions, maximum bet limits), which are in addition to these Terms. In case of conflict, the specific Bonus terms prevail for that promotion.
  • Personal and non-transferable: Bonuses are intended for the registered Player only and cannot be sold, traded, transferred, or exchanged for cash except as expressly permitted.

Activation and Wagering Requirements

  1. Bonus activation:
    • Some Bonuses are automatically credited upon qualifying deposit or registration, while others require an opt-in, bonus code, or manual selection in the cashier or promotions area.
    • Eligibility may be restricted to Players from specific countries, regions, or segments and may exclude certain payment methods.
  2. Wagering requirements:
    • Unless stated otherwise, Bonuses and associated winnings are subject to wagering requirements that must be fulfilled before funds can be withdrawn.
    • For example, a Bonus may require that you wager the Bonus amount, the deposit plus Bonus amount, or another stated amount a certain number of times within a specified timeframe.
    • Different Games may contribute differently towards wagering (e.g., slots may contribute 100%, while table games or live casino may contribute a lower percentage or be excluded).
  3. Time limits:
    • Bonuses are typically valid for a limited period (e.g., 7 - 30 days) from the time of crediting unless otherwise specified in the Bonus terms.
    • Unused Bonuses and uncompleted wagering requirements may expire after the stated period, leading to removal of the Bonus and any winnings derived from it.

Restrictions, Prohibited Actions, and Maximum Bets

  • Game restrictions: Certain Games or categories (e.g., some high-volatility slots, jackpot games, live dealer tables, or table games) may be excluded from Bonus play or may contribute at a reduced rate to wagering requirements. These restrictions will be stated in the Bonus terms or on the promotions page.
  • Maximum bet with Bonus funds: While an active Bonus is in play, a maximum Bet size per spin or game round (including any double-up or gamble feature) may apply. Placing Bets above this limit may be considered Bonus abuse and may lead to forfeiture of the Bonus and related winnings.
  • Prohibited practices:
    • Using Bonus funds to progress through game stages, then using real money to complete those stages (or vice versa) in a way that unfairly completes wagering.
    • Low-risk or zero-risk betting strategies intended solely to unlock Bonuses or meet wagering requirements without genuine gameplay.
    • Deliberately delaying game rounds, including free spins or bonus features, until wagering has been completed or until Bonus funds have been converted to the real money balance.

Combining Promotions and Bonus Abuse

  • Combining promotions: Unless explicitly allowed, Bonuses cannot be combined. Only one active Bonus may be in play at any one time. Initiating a new Bonus may result in cancellation of an existing Bonus, including its wagering progress and associated Bonus winnings.
  • Abuse and irregular play: If the Operator reasonably suspects that you have engaged in Bonus abuse, including but not limited to the prohibited actions described above, it may:
    • Cancel current and future Bonuses.
    • Confiscate Bonus Funds and any winnings derived from them.
    • Close or restrict your Account and, where appropriate, report behaviour to relevant authorities or payment providers.
  • Refunds related to Bonuses: If a deposit that triggered a Bonus is subject to a Chargeback or reversal, the Operator may void the related Bonus and any winnings generated from that Bonus.

Payments & Withdrawals

Deposits

  • Payment methods: The Operator may make available a variety of deposit options suitable for Canadian Players, which can include:
    • Credit and debit cards issued by major card schemes (where permitted).
    • E-wallets and online payment services.
    • Bank transfers and other local payment solutions.
    • Cryptocurrency options, where legally and technically supported.
    Availability may vary by Jurisdiction, currency, and Player segment.
  • Ownership of payment methods: You must use only payment methods that are registered in your own name. The Operator may request proof of ownership as part of KYC procedures.
  • Deposit limits: Minimum and maximum deposit amounts apply and are displayed in the cashier. The Operator may impose additional limits based on risk, responsible gambling considerations, or regulatory guidance.
  • Fees and processing: The Operator endeavours not to charge deposit fees; however, some payment providers or banks may apply their own fees or exchange charges, for which the Operator is not responsible. Processing times are usually immediate but may be delayed due to provider constraints or security checks.

Withdrawals

  1. Withdrawal rules:
    • Where possible and reasonable, withdrawals will be processed using the same payment method used for deposits ("closed-loop" principle). If this is not feasible, an alternative method may be offered.
    • You may be required to complete KYC verification to the Operator's satisfaction before any withdrawal is processed.
    • The Operator may set minimum and maximum withdrawal amounts per transaction, day, week, or month.
  2. Processing times:
    • The Operator aims to review and process withdrawal requests within a reasonable time frame (for example, within 24 - 72 hours), subject to KYC checks, technical constraints, and weekends or holidays.
    • Actual receipt of funds may be delayed further by banking systems, payment processors, or other third parties outside the Operator's control.
  3. Pending withdrawals and reversals:
    • Withdrawals may remain in a "pending" status for a period during which you may, where permitted, request cancellation or modification of the withdrawal.
    • The Operator may, in its discretion and subject to legal requirements, allow or decline requests to reverse a withdrawal once processing has commenced.

Currency, Fees, and Chargebacks

  • Currency: The primary operating currency for Canadian Players is typically Canadian dollars (CAD), although the Operator may support additional currencies as indicated in the cashier. Currency conversion rates are determined by your payment provider or the Operator's payment processors.
  • Fees: The Operator will disclose any withdrawal fees it charges in the cashier or relevant help pages. Third-party fees (e.g., bank charges or currency conversion fees) are your responsibility.
  • Chargebacks and reversals:
    • If a payment is charged back, reversed, or otherwise cancelled, the Operator may deduct the relevant amount from your Account, including any associated fees or costs.
    • In cases of suspected fraud, misuse of payment instruments, or unauthorized transactions, the Operator may suspend or close your Account, report the incident to payment providers or relevant authorities, and retain funds to offset its losses and expenses, where legally permitted.

Refunds and Treatment of Bets and Bonuses

  • Refund policy:
    • Generally, deposits are considered final once successfully processed and credited to your Account.
    • Refunds may be granted at the Operator's discretion in exceptional circumstances, provided that no wagering or Bonus abuse has occurred and subject to applicable law.
  • Refunding Bets:
    • If a Bet is voided due to technical error or similar issues not attributable to Player misconduct, the staked amount will normally be returned to the relevant balance as described under "Betting & Gameplay Rules."
  • Bonuses upon withdrawal:
    • If you request a withdrawal before fulfilling wagering requirements, the Operator may cancel the active Bonus and any related Bonus winnings, paying out only the eligible portion of your real money balance.

Limitation of Liability

Operator's Obligations

  • Provision of Services: The Operator will use reasonable care and skill to:
    • Provide access to the Website and Services on a continuous basis, subject to planned maintenance and unforeseen downtime.
    • Ensure that Games operate in accordance with their published rules and paytables and in accordance with the requirements of its Curaçao license 1668/JAZ.
    • Apply industry-standard security measures to protect your personal and financial data, in accordance with the Privacy Policy.
  • Accuracy of results: The Operator will make reasonable efforts to ensure that game results and account balances are accurately recorded and displayed. If discrepancies occur, the data recorded on the Operator's or game provider's servers will generally prevail.

Exclusions and Limitations

  • Technical failures and interruptions:
    • The Services are provided "as is" and "as available." The Operator does not guarantee that the Website or Games will operate without interruption, delay, or error.
    • The Operator is not liable for failures, interruptions, or delays caused by your internet connection, device, software, or by third-party systems outside its reasonable control, including but not limited to telecommunications networks, hosting services, and payment providers.
  • Indirect and consequential losses:
    • To the maximum extent permitted by applicable law, the Operator is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of opportunity, or reputational damage, arising out of or in connection with your use of the Website or Services.
  • Maximum compensation:
    • Where the Operator is found liable to you in connection with a specific Bet, Game round, or transaction, the maximum compensation shall not exceed the amount of the relevant Bet, stake, or transaction, or the amount actually lost by you due to the error, whichever is lower, except where a higher limit is mandated by applicable law.
  • Illegal use and breach of Terms:
    • The Operator is not responsible for any consequences arising from your breach of these Terms, your failure to comply with applicable laws in your Jurisdiction, or your deliberate attempt to circumvent restrictions using VPNs, proxies, or other technical means.

Regional Compliance Note: Nothing in this section is intended to exclude or limit any rights or remedies you may have under mandatory consumer protection laws applicable in Canada that cannot be excluded or limited by contract.

Intellectual Property Rights

Ownership

  • Website content: All content on the Website, including but not limited to text, graphics, logos, icons, images, audio and video clips, software, code, and user interfaces, is owned by the Operator, its group companies, or its licensors, and is protected by copyright, trademark, and other intellectual property laws.
  • Trademarks: The Mrbet and Mrbet names, logos, and associated brand elements used in connection with the Website at https://mrbetplay-ca.com are trademarks or registered trademarks of the Operator or its licensors. All third-party trademarks, game titles, and logos displayed on the Website are the property of their respective owners.

Permitted and Prohibited Use

  • Limited license: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for personal, non-commercial entertainment purposes.
  • Prohibitions: You may not, without the prior written consent of the Operator:
    • Copy, reproduce, modify, adapt, translate, or create derivative works from any part of the Website or its content.
    • Distribute, sell, rent, lease, sublicense, or otherwise make available the Website or its content to any third party.
    • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or any associated software, except to the extent expressly permitted by applicable law.
    • Use any automated system (including bots, crawlers, or scrapers) to access or interact with the Website for any purpose other than indexation by bona fide search engines.

Privacy & Data Protection

The Operator collects and processes personal data relating to Players in connection with the provision of the Services, including account registration, KYC verification, payments, responsible gambling measures, and customer support.

  • Privacy Policy: All collection, use, storage, and sharing of your personal data are governed by the Operator's Privacy Policy, as amended from time to time, which is incorporated by reference into these Terms. You are encouraged to review the Privacy Policy in detail before opening an Account and periodically thereafter.
  • Data processing: By using the Website, you acknowledge and agree that your personal data may be processed by the Operator and its group companies, as well as by carefully selected third-party service providers, including payment processors, game providers, and verification services, in accordance with the Privacy Policy and applicable data protection laws.
  • Rights and security: The Operator implements appropriate technical and organizational measures to protect your personal data and will respect any rights you may have under applicable data protection legislation, such as rights of access, rectification, and, where applicable, erasure or restriction.

Changes to Terms

Modification Procedure

  • Right to amend: The Operator may amend these Terms from time to time to reflect changes in legal, regulatory, or technical requirements, improvements to the Services, or adjustments to business practices.
  • Notification:
    • Material changes to these Terms will, where feasible, be communicated to you via one or more of the following methods:
      • Posting the updated Terms on the Website with a revised "effective date."
      • Displaying an in-site banner or pop-up message on the Website.
      • Sending you an email notification to the address registered in your Account.

Acceptance and Disagreement

  • Continued use: By continuing to access or use the Website or Services after updated Terms have taken effect, you are deemed to have accepted the revised Terms.
  • If you disagree: If you do not agree with the updated Terms:
    • You must stop using the Website and Services immediately; and
    • You may request closure of your Account and withdrawal of any remaining eligible balance, subject to KYC verification and applicable law.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for action: The Operator may suspend or close your Account, and/or restrict your access to certain Services, in whole or in part, if:
    • You breach any provision of these Terms or any Game or Bonus rules.
    • The Operator has reasonable grounds to suspect fraud, money laundering, terrorist financing, Bonus abuse, chargeback abuse, use of bots or automated tools, or any other unlawful or improper activity.
    • You fail to provide satisfactory KYC documentation or information when requested.
    • Required by law, regulatory authority, or payment provider, or where your continued use of the Services may expose the Operator to legal or regulatory risk.
  • Temporary suspension: During an investigation, the Operator may temporarily suspend your Account, block withdrawals, and restrict gameplay to protect both you and the Operator.

Player-Initiated Closure and Self-Exclusion

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected] or via available account management tools.
  • Self-exclusion: If you experience or risk gambling-related harm, you are encouraged to request self-exclusion:
    • You may submit a self-exclusion request via live chat on the Website or by email to [email protected], indicating your preferred exclusion period.
    • Upon confirmation, the Operator will take reasonable steps to block your access to the Account for the duration of the exclusion.

Effect of Termination and Treatment of Funds

  • Balances on closure:
    • Upon termination (whether by you or the Operator), the Operator will, subject to KYC verification and absence of unlawful or abusive conduct, pay out any remaining eligible real money balance to you using an appropriate payment method.
    • Bonus Funds and any winnings derived from Bonuses that have not met wagering or other conditions may be forfeited upon closure, unless required otherwise by applicable law or expressly allowed by the Operator.
  • Confiscation in cases of serious breach:
    • If termination results from serious breach of these Terms, fraud, criminal activity, or similar misconduct, the Operator may, to the extent permitted by law, withhold or confiscate funds in your Account to offset losses, costs, or damages incurred, and may report the matter to relevant authorities.
  • Notification: The Operator will make reasonable efforts to notify you of suspension or closure, stating the main reasons, unless legal or regulatory constraints prevent such notification.

Governing Law & Jurisdiction

Applicable Law

  • Contractual framework: These Terms, and any disputes or claims arising out of or in connection with them or your use of the Website, are governed by and shall be construed in accordance with the laws of Curaçao, without prejudice to any mandatory consumer protection provisions of the laws applicable in your Canadian province or territory of residence.
  • Conflict of laws: To the extent permitted by law, any choice-of-law rules that would result in the application of another jurisdiction's laws are excluded.

Dispute Resolution

  1. Internal complaint procedure:
    • If you have a complaint regarding the Services, you should first contact customer support at [email protected] or via live chat on the Website.
    • You should provide full details of the complaint, including your username, relevant transaction or game details, and supporting evidence. The Operator will endeavour to investigate and respond within a reasonable time frame.
  2. Escalation to Curaçao eGaming:
    • If, after at least 14 days from submission of your complaint to the Operator, you consider that the matter has not been resolved to your satisfaction, you may escalate the dispute to Curaçao eGaming (CEG), the licensing authority overseeing the 1668/JAZ license.
    • Details on how to submit a complaint to CEG (typically via an online complaint form) are available through the license validation seal or link provided in the Website footer.
  3. Court jurisdiction:
    • Subject to any mandatory arbitration or dispute resolution mechanisms under Curaçao law, and without limiting your rights under applicable Canadian consumer protection laws, any legal proceedings against the Operator in relation to these Terms shall be brought before the competent courts of Curaçao.

Regional Compliance Note: Nothing in this section prevents you from exercising any statutory right you may have under Canadian law to bring claims in the courts of your province or territory of residence where such rights are non-waivable.

Contact Information

If you have any questions, complaints, or requests related to these Terms or the Services, you may contact the Operator using the following details:

  • Website (official): https://mrbetplay-ca.com
  • Customer Support Email: [email protected]
    • Purpose: General inquiries, technical issues, payment and KYC questions, responsible gambling support, and self-exclusion requests.
  • Live Chat: Available 24/7 via the on-site widget at https://mrbetplay-ca.com.
  • Registered Address of Operator (Faro Entertainment N.V.):
    • Kaya Richard J. Beaujon Z/N, Curaçao (legal and headquarters address).
  • Payment Processing Subsidiary (Faro Entertainment Europe Limited):
    • Diagorou 4, Kermia Building, 6th floor, office 601, 1097, Nicosia, Cyprus.

When contacting customer support, please include your username and sufficient details about your inquiry to allow for efficient handling of your request.